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Terms and conditions 

Company Name: Hank E. Panky Farm, LLC
Effective Date: 11/1/2025

These Terms of Service ("Terms") govern your access to and use of the website and services hankepankyfarm.com provided by us. . By using our Website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. Acceptance of Terms

By accessing our Website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and any other policies referenced here, including our Privacy Policy.

2. Eligibility

You must be at least 18 years old or have the legal capacity to enter into a binding agreement. If you are under 18, you may only use our Website or make purchases with the consent of a parent or guardian.

3. Products and Descriptions

We sell handmade soap and skincare products. We make every effort to display accurate product information, including ingredients, size, color, and scent. Because our products are handmade, slight variations in color, shape, or fragrance may occur. These differences do not affect product quality.

4. Product Use and Safety Disclaimer

Our products are intended for external use only. Do not ingest or apply to broken skin. Please read all ingredient lists carefully before use and discontinue use if irritation or allergic reaction occurs.

We are not responsible for any allergic reactions, skin sensitivities, or misuse of our products. Always perform a patch test before using a new product.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding our products have not been evaluated by the Food and Drug Administration (FDA).

5. Ingredient Transparency

All ingredients are listed on the Website and/or on the product packaging. Customers are responsible for reviewing ingredient lists and confirming that they are not allergic to any components before purchase or use.

6. Orders, Payment, and Billing

By placing an order, you agree to provide accurate and complete payment and shipping information. All prices are listed in US Dollars. Payment must be received before an order is processed or shipped.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or inventory errors.

7. Shipping and Delivery

Orders are typically processed within 7 business days. Shipping times vary based on destination and carrier. We are not responsible for delays caused by shipping carriers, weather, or incorrect addresses provided by the customer.

Once your order is shipped, we are not liable for lost or stolen packages. Please contact the shipping carrier directly for claims.

8. Returns, Refunds, and Exchanges

Due to the personal nature of our products, we cannot accept returns or exchanges once items have been opened or used.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your email address] with your order number and photos of the issue. We will offer a replacement or refund where appropriate.

9. Intellectual Property

All content on our Website, including text, logos, images, and product designs, is the property of Hank E. Panky Farm, LLC and is protected by copyright and trademark laws. You may not copy, distribute, or reproduce any content without written permission.

10. User Conduct

You agree not to:

​​

  • Use our Website or products for unlawful purposes.
     

  • Interfere with the operation or security of the Website.
     

  • Attempt to collect personal information about other users.
     

11. Limitation of Liability

To the fullest extent permitted by law, [Your Business Name] will not be liable for any indirect, incidental, or consequential damages arising from your use of our Website or products. Your sole remedy is to discontinue using our products or services.

12. Indemnification

You agree to indemnify and hold harmless [Your Business Name], its owners, employees, and affiliates from any claims or damages resulting from your misuse of our Website or products, or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of NC, United States. Any disputes shall be resolved exclusively in the courts located in Smithfield, NC. 

14. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with the revised effective date. Continued use of our Website or products after any changes means you accept the updated Terms.

15. Contact Us

If you have questions or concerns about these Terms, please contact us:

Hank E. Panky Farm, LLC
Website: https://hankepankyfarm.com
Email: hankepankyfarm@gmail.com
Phone: 919-538-6794

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